Terms of business

Terms of business

EHO PR, Elizabeta Bobnar Najzer, s. p.

General terms and conditions of the online store https://www.center-grabovoi.si/ in https://edu.center-grabovoi.si/membershipsportal are part of the EHO PR offer, Elizabeta Bobnar Najzer, s. p., Drenik Street 18, 1000 Ljubljana. registration number 3545555000, Ljubljana, Slovenia, of the day 18. 05. 2009; Tax number SI47746971. info@center-grabovoi.si

Here we explain in detail, how we use personal information, which you provide to us when using the website and when ordering services, offered by EHO PR, Elizabeta Bobnar Najzer, s.p. At EHO PR, Elizabeta Bobnar Najzer, s. p., (hereinafter referred to as the "provider") we care about the privacy of our customers and stakeholders, ki nam, due to the need for two-way communication, provide their data.

The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

Availability of information

  • company identity (name and registered office of the company, registry number),
  • contact details, which allow the user to communicate quickly and efficiently (email, telephone),
  • essential characteristics of goods or services (including after-sales services and warranties),
  • availability of items (any item or service, which is on offer on the site, should be available within a reasonable time),
  • terms of delivery of items or execution of the service (way, place and delivery time),
  • all prices must be clearly and unambiguously set and clearly displayed, or already include taxes and transportation costs,
  • method of payment and delivery,
  • the time validity of the offer,
  • year, in which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about this, if and how much it costs the buyer to return the item,
  • an explanation of the appeal procedure, including any information about the contact person or customer service.

Offer of articles

Due to the nature of business via the World Wide Web, the offer of EHO PR, Elizabeta Bobnar Najzer, s. p., updates and changes frequently and quickly. Prices are presented as regular prices and special offer. Regular prices are prices, designed by the provider itself. The special offer is the price, which is valid for the purchase under the conditions prescribed in the offer.

Methods of payment

The provider allows the following methods of payment:

  • with cash from receipt
  • by transfer to the bank account of the provider EHO PR, Elizabeta Bobnar Najzer, s. p., on offer
  • via PayPal.

The bidder issues an invoice to the buyer on a durable medium, with a breakdown of costs and instructions, how to cancel the purchase and return the items, if necessary and possible. The buyer is obliged to check the correctness of the data on the invoice and notify the seller of any errors within eight days of receipt. Subsequent complaints are not considered.

Prices

All prices include VAT, unless expressly stated otherwise. Prices are valid at the time of placing the order and do not have a predetermined validity, except in the case of promotions (promotion of a new product or service).

Prices are valid in case of payment with the above payment methods, under the conditions stated in the offer.

Despite tremendous effort, to provide the most up-to-date and accurate data, it can happen, that the price information is incorrect. In this case, or in the case, that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, at the same time, the provider will offer the customer a solution, which will go to mutual satisfaction.

The purchase contract between the bidder and the buyer is concluded in an instant, when the bidder confirms the order (the customer receives an e-mail about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Delivery

The bidder will deliver the goods or services within the agreed time.

We use Pošta Slovenije to deliver orders. The ordered products are delivered to the address, listed as the delivery address. Delivery costs are always paid by the customer. In case of return of uncollected goods at the post office, the customer is charged for the uncovered postage costs incurred. When ordering shipments with a ransom, Pošta Slovenije charges the subscriber an additional fee for the UPN form, namely: to 98,00 EUR – 1,05 EUR, over 98,00 EUR do 501,00 EUR 1,07% of values, over 501,00 EUR – 5,36 EUR ( the price is without VAT).

Shipping:

Postage for delivery of ordered goods, the buyer pays according to the valid price list of Pošta Slovenije or other parcel post, which carries out the delivery of goods to the home, except in the case of the “Single Postage” campaign. Delivery of ordered products during the working week is from Monday to Friday. The amount of postage for delivery in Slovenia depends on the weight of the package and is minimal 3,90 EUR and maximum 4,80 EUR. The valid price list of the Slovenian Post is located HERE.

Gift certificate

A gift certificate is an ID paper, by EHO PR, Elizabeta Bobnar Najzer, .s. p., against payment in cash, or on the current account according to the pro forma invoice, issued in the form of a document or in electronic form. Each gift certificate is marked with a unique serial number, company EHO PR, Elizabeta Bobnar Najzer, .s. p., however, it is obliged to accept it as payment for goods and services, which it sells in the online store on its websites and at its points of sale.

The gift voucher can be purchased in the EHO PR online store, Elizabeta Bobnar Najzer, .s. p and at its point of sale and collection point. The same provisions apply when purchasing a gift certificate, as set out in the Terms of Business. The gift voucher is valid 6 months from the issuance of the voucher, except in the case, when it is otherwise marked on the voucher. It is not possible to exchange a gift voucher for cash. The voucher is redeemable only in the full amount. V primeru, that the value of the purchase is higher than the value of the gift certificate, the gift voucher holder must pay the difference. V primeru, that the value of the purchase is lower than the value of the gift certificate, the difference is not reimbursed to the customer.

Order

Purchase contract between EHO PR, Elizabeta Bobnar Najzer, s.p., and to customers in the provider’s online store is concluded in an instant, ko EHO PR, Elizabeta Bobnar Najzer, s.p., sends the customer the first e-mail about the status of his order (with Title: acknowledgment of receipt of the order). From this moment on, all prices and other conditions are fixed and apply to both EHO PR, Elizabeta Bobnar Najzer, s.p., as for the buyer. The customer is the data person, as stated when placing the contract. It is not possible to change customer data later. Contract of sale (t.j. the first order status email) is stored electronically on the EHO PR server, Elizabeta Bobnar Najzer, s.p.).

After placing the order, the customer receives a notification by e-mail, that the order has been accepted. In this step, the customer has the option to cancel the order within one hour, to write to an email address info@center-grabovoi.si and states, which order he wants to cancel.

Order confirmed

If the buyer does not cancel the order, the order goes into further processing, when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. If necessary, the provider informs the buyer via e-mail about up-to-date information regarding the delivery of goods or. services. If the delivery time is very long and the buyer does not want to wait, the buyer can notify the provider, which will cancel the order. The provider does not take any responsibility for damage, resulting from longer delivery times or non-delivery of goods, which the provider does not have in stock in its own warehouse.

Right to withdraw from the purchase, return of goods (does not apply to services rendered and digital products)

In accordance with the provision 43. Article ZVPot has the consumer in the contracts, concluded at a distance or off-premises, right, da v 14 inform the company within days, to withdraw from the contract, without having to give a reason for his decision. In doing so, the consumer may be charged only with the costs referred to in the seventh paragraph 43. d of this Act.

In case of withdrawal from the contract, the company immediately or at the latest in 14 days after receipt of the notice of withdrawal from the contract returns all payments received.

The company returns the received payments to the consumer with the same means of payment, as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result. The consumer cannot claim reimbursement of additional costs, which arose, if he has explicitly opted for another type of shipment, as the most affordable standard shipment, offered by the company.

In the case of sales contracts, the company may withhold the refund of payments received until the return of the returned goods and until the consumer provides proof, that he sent the goods back, unless the company offers an option, to only take over the returned goods.

If the consumer has already received the goods and withdraws from the contract, return it or hand it over to the company or person, authorized by the company to take over the goods, immediately or at the latest in 14 days after the notification referred to in the first paragraph 43. Article of this Act, unless the company offers, to only take over the returned goods. It counts, that the consumer returns the goods in a timely manner, if sent before expiration 14 daily refund deadline.

The consumer shall bear only the costs of returning the goods in connection with the withdrawal, unless these costs are borne by the undertaking or if the undertaking does not inform the consumer in advance, to be borne by that cost.

When it comes to the contract, concluded off-premises, goods delivered to the home at the conclusion of the contract, it is taken over by the company at its own expense, if due to the nature of the goods it is not possible to return them in the usual way by post.

The consumer is responsible for reducing the value of the goods, if the decrease in value is due to conduct, which is not necessarily necessary to establish the nature, properties and performance of the goods. The consumer is not responsible for reducing the value of the goods, if the company does not inform him of the right to withdraw from the contract in accordance with 4. point of the first paragraph 43. Article b.

According to provision b 43. d of ZVPot, the consumer may submit a notice of withdrawal to the company on the form referred to in the fifth paragraph of this article or with an unambiguous statement, from which it clearly follows, to withdraw from the contract. It counts, that the consumer submitted the withdrawal statement in a timely manner, if he sends it within the time limit, provided for withdrawal from the contract. The company can also offer the consumer an option on its website, to fill in and submit electronically the form referred to in the fifth paragraph of this Article or to make an unambiguous statement, from which the consumer's will to withdraw from the contract arises. In such a case, the company shall immediately acknowledge receipt of the notice of withdrawal on a durable medium. The burden of proof regarding the exercise of the right of withdrawal referred to in this Article shall be borne by the consumer.

Withdrawal from the contract is notified by the consumer to the seller's e-mail address: info@center-grabovoi.si

In case of withdrawal from the contract, the consumer returns the received item or by mail to the seller's address: Drenikova ulica18, 1000 Ljubljana, or bring it in person.

Return of received items to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, spoiled, lost or its quantity has decreased, without the consumer being to blame. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the items in scope, as is strictly necessary to establish the facts. The consumer is responsible for reducing the value of the goods, if the reduction is due to handling, which is not necessarily necessary to establish the nature, properties and performance of the goods.

The only cost, which is borne by the consumer in connection with the withdrawal from the contract, is the cost of returning items (which in the case of shipment is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo). The item must be returned to the seller no later than the deadline 30 days from the notification of withdrawal from the contract (purchase).

The consumer has no right of withdrawal from contract to contract, whose subject is the article, which has been manufactured to the exact instructions of the consumer, which was tailored to his personal needs, which by its nature is not eligible for refund, which is perishable or which has already expired. There is no possibility of withdrawal from the contract when purchasing DIGITAL CONTENT (transferable records, mp3 clips, webinars, videos and online courses), which are not delivered on a tangible medium, if the provision of the service has started with the consumer's explicit prior consent and consent, to thereby lose the right to withdraw from the contract.

Refunds of payments made for PHYSICAL PRODUCTS will be made immediately, when possible, at the latest within the deadline 14 days of receipt of the notice of withdrawal. The company returns the received payments to the consumer with the same means of payment, as used by the consumer (which is most common with payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not incur any costs as a result.

Upon withdrawal from the contract, where the bonus was used, discount code or promotional code, these funds are considered as a discount and are not returned to the user. Only the amount paid is returned to the user. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher, the amount paid is returned to the user.

In exceptional cases, when the items are not returned in accordance with ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into account upon confirmation by the consumer by e-mail. The consumer uses the said redemption only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the event of a warranty claim and factual errors is regulated in more detail by the provisions of the Consumer Protection Act. (unofficial consolidated text).

For more information, see the Withdrawal Policy page.

Actual error

  1. Art. ZVPot The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors of its fulfillment.

The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in its performance. The mistake is real:

  1. if the thing has no properties, necessary for its normal use or for marketing
  2. if the thing has no properties, which are necessary for special use, for which the buyer is buying, which, however, was known to the seller or should have been known to him;
  3. if the thing has no properties and merits, which have been expressly or tacitly agreed or prescribed;
  4. if the seller has delivered the thing, which does not match the pattern or model, unless the sample or model was shown for notification only.
  5. The suitability of the goods for normal use is assessed in the light of normal goods of the same type and taking into account any statements by the seller concerning the characteristics of the goods., provided by the seller or manufacturer in particular through advertising, product presentation or indications on the goods themselves.

 

The provisions of the law apply to liability for factual errors, governing obligations, unless otherwise provided by this Act.

37.and Art. ZVPot

  • The consumer can exercise his rights arising from a material error, if he notifies the seller of the defect within two months of the date, when the error was discovered.
  • The consumer must describe the defect in more detail in the error notice and allow the seller to do so, to review the matter.
  • The consumer can notify the seller of the defect in person, of which the seller must issue a certificate, or send it to the store, where the item was purchased or to the seller’s agent, with which he concluded a contract.

37.b Art. ZVPot

  • The seller is not liable for material defects in the goods, which show up then, when two years have passed, since the thing was handed over.
  • If the subject of the contract between the seller and the consumer is a second-hand thing, the seller is not liable for material defects in the goods, which show up then, when a year has passed, since the thing was handed over.
  • It counts, that a defect in things already existed at the time of extradition, if it occurs within six months of delivery

37.c Art. ZVPot

Consumer, who correctly notified the seller of the defect, has the right to demand from the seller, gives:

  • Corrects the defect in the goods or - returns part of the amount paid in proportion to the defect or - replaces the defective goods with new faultless goods or - returns the amount paid.
  • In any case, the consumer also has a right, to claim damages from the seller, in particular, reimbursement of material costs, spare parts, share, transfer and transport of products, arising from the fulfillment of the obligations referred to in the preceding paragraph of this Article.
  • The consumer's rights referred to in the first paragraph shall expire two years after the date, when he informed the seller of the material error.

Disclaimer

The provider makes every effort to ensure that the data is up-to-date and correct, which are published on its pages. Nevertheless, however, the properties of the items may be, delivery time or price change so quickly, that the provider fails to correct the information on the websites. In that case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of opinions on items, written by visitors. The opinion reviewer reviews and rejects those before publication, containing obvious untruths, they are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility, arising from the information in the opinions.

The provider has the option to withdraw from the contract with the customer only, if an obvious error is found (46. Article OZ). The essential properties of the object and any errors are defined as an obvious error, which, according to the customs of the trade or according to the intention of the parties, are considered decisive and which the bidder would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider shall make every effort to fulfill its duty to establish an effective system for handling complaints and to appoint a person., with which, in case of problems, the customer can connect by phone or email. The complaint is submitted via email info@center-grabovoi.si. The appeal procedure is confidential.

The provider is aware, that it is an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, its disproportion between the economic value of the claim and the costs, arising in the resolution of the dispute itself. This is also a major obstacle, that the consumer does not initiate a dispute in court. Therefore, the provider strives to the best of its ability, that any disputes be settled amicably.

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes., which could be triggered by the consumer under the Out-of-Court Settlement of Consumer Disputes Act. EHO PR, Elizabeta Bobnar Najzer, s. p., which, as a provider of goods and services, enables online commerce, publishes an electronic link to the online consumer dispute resolution platform on its website (SRPS). The platform is available to consumers online https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage .

We wish you plenty of pleasant and affordable shopping!

Contact

EHO PR, Elizabeta Bobnar Najzer, s. p., Drenik Street 18, 1000 Ljubljana. registration number 3545555000, Ljubljana, Slovenia, of the day 18. 05. 2009; Tax number SI47746971. Any questions about privacy and the processing of personal data can be addressed to info@center-grabovoi.si

Websites https://www.center-grabovoi.si/ in https://edu.center-grabovoi.si/membershipsportal are part of the EHO PR offer, Elizabeta Bobnar Najzer, s.p., Drenik Street 18, 1000 Ljubljana.

EHO PR, Elizabeta Bobnar Najzer, s. p., Drenik Street 18, 1000 Ljubljana

Last change 1. 12. 2020.